This free E-Commerce Order Invoice template is a ready-to-use document you can fill in, export and send today. E-commerce order invoice template for online stores billing products, shipping, discounts, and sales tax per customer order. Use it to bill a client clearly enough that finance can pay it without asking you a single question. Every field is editable, the preview updates as you type, and the finished file downloads as PDF or Word with no watermark and no sign-up.
What an online-store invoice needs to get right
Ecommerce tax is usually determined by where the order ships, not where the seller sits. In the US, sales tax is destination-based in most states, so the correct rate depends on the buyer's address and whether you have nexus there. In India, GST follows a similar destination logic: an intra-state sale attracts CGST plus SGST, while an inter-state sale attracts IGST. An online invoice should therefore show the ship-to location and the tax calculated against it, not a single flat rate applied to everyone.
Itemisation should go down to the SKU. List each product with its SKU or variant code, the quantity, unit price and line total, so returns, exchanges and stock reconciliation all map back to a specific item. A vague line like "clothing x3" causes problems the moment a customer wants to return only one item; a SKU-level invoice makes partial refunds and inventory tracking straightforward.
Returns wording belongs on the invoice or packing slip, not buried on a website. State the returns window plainly, for example "Returns accepted within 30 days of delivery in original condition", along with who pays return shipping and how refunds are issued. Being explicit here reduces chargebacks and disputes, and in many jurisdictions clear return terms at the point of sale are expected as part of fair trading.
Who this E-Commerce Order Invoice template is for
- Freelancers and consultants billing clients directly
- Small businesses that invoice a handful of customers each month
- Anyone who needs a compliant record for their accountant
What's included in this E-Commerce Order Invoice template
- Company name
- Company email
- Client name
- Shipping address
- Order number
- Invoice date
- Subtotal
- Shipping cost
- Discount
- Tax amount
- Grand total
- Amount due
- Payment method
How to use this E-Commerce Order Invoice template
- 1Replace the sender block with your own name, address and tax number.
- 2Add the client's legal name and billing address exactly as they gave it.
- 3Set a sequential invoice number and an explicit due date, not just "Net 30".
- 4Enter each line item with a description, quantity and rate — the totals compute themselves.
- 5Export to PDF and attach it to a short email naming the invoice number.
E-Commerce Order Invoice: mistakes to avoid
- Never reuse an invoice number. Cancel and issue a credit note instead.
- Write the due date as a real date. "Net 30" invites an argument about day one.
- Include the purchase order number if your client uses one — some finance systems will not pay without it.
- Send PDF, not Word, so the layout cannot shift on the client's machine.
Frequently asked questions
Is this E-Commerce Order Invoice template really free?
Yes. You can fill it in, export it to PDF or Word, and send it to a client without creating an account, and the exported file carries no watermark or branding of ours.
What must a E-Commerce Order Invoice include to be valid?
A unique sequential number, the issue date, an explicit due date, both parties' names and addresses, an itemised breakdown of what you delivered, the subtotal, any tax shown separately, the total due, and how to pay you. Most tax authorities also require your registration number where you have one.
Can I edit the line items and tax rate?
Yes. Add or remove rows, change descriptions and rates, and set your own tax percentage. The subtotal, tax and total recalculate from the rows, so the arithmetic on the page always adds up.
PDF or Word — which should I send?
Send the PDF. It renders identically everywhere and cannot be altered by accident. Keep the Word file for the occasional client whose finance system asks for an editable copy.